Chicago manufacturing recruitment firm seeks a Field Service Manager

Kappa Search is a Chicago technical recruitment agency that specializes in the recruitment and placement of engineering, manufacturing and technical management professionals. We are currently recruiting for a Field Service Manager to manage a team of field service professionals. The incumbent will be responsible for building and managing a multi-state field service organization.

Responsibilities:   

  • The Field Service Manager will oversee the productivity and operation quality of electronic and electro-mechanical systems.
  • Will develop a service strategy and preventive maintenance program to deliver efficiency and serve as a blueprint for growth.
  • Manages the day to day schedule and performance of 10-15 service techs.
  • Manages troubleshooting of network system problems.
  • Conducts customer surveys on services and defines new business requirements for future development of the territory.
  • Maintains relationships with key customers and machine OEMs to ensure customer satisfaction and limited machine downtime.
  • Assists senior management in new staff training and performance evaluations

Requirements

  • !0 + years electronic and/or electro-mechanical product service experience.
  • 4 + years experience managing a department of service technicians.
  • Experience implementing a preventive maintenance program.
  • Must be a results-oriented performance driven individual.
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