Kappa Search is a Chicago technical recruitment agency that specializes in the recruitment and placement of engineering, manufacturing and technical management professionals. We are currently recruiting for a Field Service Manager to manage a team of field service professionals. The incumbent will be responsible for building and managing a multi-state field service organization.
- The Field Service Manager will oversee the productivity and operation quality of electronic and electro-mechanical systems.
- Will develop a service strategy and preventive maintenance program to deliver efficiency and serve as a blueprint for growth.
- Manages the day to day schedule and performance of 10-15 service techs.
- Manages troubleshooting of network system problems.
- Conducts customer surveys on services and defines new business requirements for future development of the territory.
- Maintains relationships with key customers and machine OEMs to ensure customer satisfaction and limited machine downtime.
- Assists senior management in new staff training and performance evaluations
- !0 + years electronic and/or electro-mechanical product service experience.
- 4 + years experience managing a department of service technicians.
- Experience implementing a preventive maintenance program.
- Must be a results-oriented performance driven individual.