Chicago technical recruiting firm seeks a Technical Support Specialist

Kappa Search Inc. is the city of Chicago’s leading technical recruiting firm that specializes in the permanent placement of manufacturing and engineering roles. Currently, we are seeking a Technical Support specialist. We are specifically looking for someone who will be comfortable with fulfilling three segmented roles in support of the entire team: Estimator, Quotation Coordinator, and Customer Service Specialist. This person will need to be able to appropriately multi-task and juggle several different projects at once. He/She should be highly driven and professional in order to ensure the completion of all three roles while also providing general technical support for the entire team, as needed.

Additional Responsibilities Include:

  • Estimator role: accurately prepare cost estimates and prices for HVAC projects; identify cost risk and cost savings for projects, perform quality take-offs, etc.
  • Quotation Coordinator role: organize and appropriately file all quotations; converse with customers via phone, fax and email and place information in data base; create proposals and send to customer(s)
  • Customer Service Specialist role: support sales personnel and customers with technical support, creating and maintaining of quotations, and creating/sending submittals

Requirements:

  • Associate’s Degree in engineering, technology, construction, or business
  • At least 5+ years of experience in estimating mechanical equipment, providing technical support, or customer service support (equivalent of more than 7 years of field and education experience will be considered)
  • Some understanding of HVAC systems and construction/sales processes
  • Excellent interpersonal skills with customers and team members
  • Ability to provide administrative and technical support, when needed
  • Solid attention to detail and strong mathematical skills

Preferences:

  • Bachelor’s Degree in related field(s)
  • Experience in sales/sales environment
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