Engineering recruitment agency seeks a Technical Service Engineer

Position: Technical Service Engineer

Location: Kenosha, WI

Compensation: $65,000-75,000

Overview: Kappa Search, Inc. is a leading technical recruiting firm based in Chicago that specializes in the placement of candidates into permanent roles. We are currently looking to fill a Technical Service Engineer position for our client situated in the Kenosha, WI area. The Technical Service Engineer will provide technical support to customers, retailers, and the company’s sales team. The candidate will foster and direct relationships between customers and suppliers, as well as review product quality and procedures.

Responsibilities Include:

  • Offering support with sales to new and existing customers
  • Troubleshooting equipment functions
  • Traveling nationally 75% of the time
  • Researching technical information and advising action as needed
  • Recognizing trends and using them to develop procedures to avoid further issues
  • Researching competitors and their competencies
  • Performing project management if necessary
  • Resolving consumer queries and fortifying relations

Requirements:

  • B.A. or 1+ years of experience or professional training in a similar or related field
  • Engineering degree with CPP preferred
  • Strong analysis skills
  • Excellent customer service abilities
  • Persuasive public speaker
  • Effective leadership
  • Proficiency in mathematics
  • Efficient conflict resolution skills
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