Engineering recruitment firm seeks a Tier 3 Support Engineer for a telecom/datacom client

Kappa Search is a technical recruitment company that specializes in engineering, technology and manufacturing recruitment and placement. We are currently recruiting for a Tier 3 Support Engineer for a client in the telecom/datacom industry. Responsibilities and requirements are outlined below.

  • Analyze and isolate wireless and wired networks issues
  • Identify potential network improvements by using support logs
  • Troubleshoot customer network outages
  • Recreate customer problems in a lab environment then escalate to product engineering
  • Design, configure, maintain, set up, and support complex wireless network environments
  • Administer servers, routers, switches, microwave links, and layer 2 wireless hardware
  • Evaluate and modify wireless networks

  • Analytical skills for solving complex technical issues
  • Must know and understand OSI model
  • Outdoor RF/Microwave experience
  • CCNA, CWNE, Network+, CCENT preferred
  • IP, subnet masking, routing protocols, switching
  • TDM, SDH, DS0, T1, E1
  • Wireshark, wireless design tools, VMware
  • RADIUS, syslog, VoIP, QoS, NAT, PPPoE, VPN
  • Presentation and communication skills